IT Service Desk Apprentice

Teemill Tech Ltd; Freshwater; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave + birthday off

Bonus scheme

Health care cash back

Cycle to work

Staff discount

Learning & Development

Dog-friendly office

Casual dress

Job summary

Teemill Tech Ltd in Freshwater invites applications for an IT Service Desk Apprentice to provide reliable internal IT support across the business. You will ensure employees have the right equipment, access and first-line technical support to perform their roles effectively.

As an apprentice, you will learn to resolve common hardware and software issues, manage IT equipment inventory and support site IT infrastructure, with development opportunities into Software Engineering.

Qualifications

• A genuine interest in technology and IT systems.
• Willingness to learn new technologies and develop professionally.
• Effective problem-solving abilities.

Responsibilities

• Provide first-line IT support across the business, resolving common hardware, software, equipment and connectivity issues and escalating specialist issues appropriately.
• Manage company IT equipment including laptops, phones, scanners, peripherals and production IT hardware, ensuring appropriate availability and security.
• Coordinate IT requirements for joiners, movers and leavers, ensuring equipment and access requirements are completed within agreed timescales.
• Maintain an accurate IT asset register, equipment allocation records and appropriate controls for company hardware and spares.
• Support site IT infrastructure and production IT equipment, working with Development and external providers where specialist support is required.

Skills

Interest in technology

Willingness to learn

Problem-solving abilities

Job description

Teemill, Hooke Hill, Freswater, Isle of Wight, PO40 9BG United Kingdom

Location: Hooke Hill, Freshwater, PO40 9BG

Hours: Permanent- Full time 37.5 hours

We're looking for an IT Service Desk Apprentice to join the team to provide reliable and responsive internal IT support across Teemill.

You will ensure all employees have the right equipment, access and first-line technical support required to perform their roles effectively.

What you'll be doing:

• Provide first-line IT support across the business, resolving common hardware, software, equipment and connectivity issues and escalating specialist issues appropriately
• Manage company IT equipment including laptops, phones, scanners, peripherals and production IT hardware, ensuring appropriate availability and security.
• Coordinate IT requirements for joiners, movers and leavers, ensuring equipment and access requirements are completed within agreed timescales.
• Maintain an accurate IT asset register, equipment allocation records and appropriate controls for company hardware and spares.
• Support site IT infrastructure and production IT equipment, working with Development and external providers where specialist support is required.

What we're looking for:

• A genuine interest in technology and IT systems
• Willingness to learn new technologies and develop professionally.
• Effective problem-solving abilities

What's in it for you:

• 25 days annual leave + your birthday off
• Discretionary company bonus scheme
• Health care cash back scheme (after probation)
• Cycle to work scheme
• Staff discount, social events, employee recognition schemes and more
• Learning & Development opportunities and apathway into Software Engineering
• We offer a dog friendly office and casual dress atmosphere

About us:

Teemill is a technology-driven business on a mission to help brands end waste. Through innovative design, renewable energy, and a circular supply chain, we create sustainable products that are made to be remanufactured, not discarded.Working with brands, charities, and creators worldwide, we're scaling sustainable solutions that make a real difference. Come and join us and be part of building a more sustainable future for fashion and beyond.

We're building a more sustainable future, and we know that takes a diverse team. We celebrate different backgrounds, experiences, and ways of thinking, and we're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to make a difference.