IT Service Desk Apprentice

Medstrom; England; On-site; GBP 18,000; Full time

Benefits offered by this job

Apprentice starting salary of £18,000

Contributory pension scheme

33 days’ annual leave entitlement

Discounts and cash-back on shopping

Salary sacrifice schemes, including Cycle to Work

Great training, support and mentorship

Birthday treat

Job summary

A leading medical equipment manufacturer in the United Kingdom is seeking an IT Service Desk Apprentice to join their IT team. In this role, you will provide 1st line support for users, assist with the administration of online services such as Office 365, and manage IT hardware. You will be enrolled in a Level 3 Microsoft IT Support Technician Apprenticeship, receiving training and mentorship. The position offers a starting salary of £18,000 and various employee benefits, including generous annual leave and pension schemes.

Qualifications

• Minimum of 5 GCSEs (or equivalent) in Maths, English, and ideally Computer Studies.
• Knowledge of computers and an interest in IT equipment/technology.
• Basic knowledge of Office 365 and Windows.

Responsibilities

• Providing 1st line support including user and hardware/software support.
• Administration of Office 365 and equipment tracking.
• Providing end-user support and monitoring IT tickets.

Skills

Knowledge of computers and IT equipment

Excellent communication skills

Basic knowledge of Office 365

Basic Windows knowledge

Flexible attitude

Education

Minimum of 5 GCSEs at grade 4 or above

Job description

Medstrom, Castle Donington, Leicestershire/Derbyshire, United Kingdom

IT Service Desk Apprentice

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About Us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can‑do attitude, we want to hear from you. You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well‑evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes. Established in 2010, Medstrom has grown substantially by being patient‑focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

Benefits

• Apprentice starting salary of £18,000
• Contributory pension scheme
• 33 days’ annual leave entitlement
• Discounts and cash‑back on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary sacrifice schemes, including Cycle to Work
• Great training, support and mentorship
• Birthday treat
• Being part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As an IT Service Desk Apprentice, you will be based within our small IT team, providing support and guidance to staff across the business.

• Providing 1st line support, including user support, hardware and software support
• Administration of online services such as Office 365
• Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained
• Providing end‑user support and monitoring the IT support emails and tickets raised
• Fixing/upgrading business IT hardware to include computers, phones and printers
• Mobile device support and administration of mobile devices
• Administration of servers/computers, including ensuring systems are fully patched
• Administration of anti‑virus software, ensuring that all computers are free from viruses and malware
• Setting up accounts and equipment for new employees

You will be enrolled on the Level 3 Microsoft IT Support Technician Apprenticeship.

Hours of work: 37.5 per week, Monday – Friday (approx. 8.30am – 5pm, we can try to be flexible)

About You

• Minimum of 5 GCSEs (or equivalent) at grade 4 or above (grade C or above) in Maths, English, and ideally Computer Studies
• Knowledge of computers and an interest in IT equipment/technology
• Basic knowledge of Office 365
• Basic iOS and/or Android knowledge
• Basic Windows knowledge
• Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works
• Excellent communication skills to deal with people from all areas of the business
• Drive, patience and the ability to cope under pressure
• Self‑motivated, enthusiastic and keen to learn

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Seniority level

Internship

Employment type

Contract

Job function

Information Technology

Industries

Medical Equipment Manufacturing