IT Service Desk Technician Apprentice

Peta Ltd; Havant; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Microsoft technologies exposure

Supportive team environment

Career progression after completion

Long-term IT career potential

20+ years of operation

Strong staff retention

Job summary

Cowley Computer Solutions in Havant is offering an exciting IT Service Desk Technician Apprentice role. The 22‑month Level 3 IT Support Technician Apprenticeship includes on‑the‑job training and 25 days at the PETA training centre in Cosham, supported by a Learning & Development Coach.

You’ll be the first point of contact for IT support, learning to diagnose issues, assist with setup, and work with Microsoft 365, Windows, and cloud services while developing communications and problem‑solving

Qualifications

• GCSE maths and English at grade C/4 or higher.
• Genuine passion for technology and IT.
• Enjoys learning new skills and solving problems.
• Curious, motivated and eager to develop.
• Confident and professional communication.
• Team player with good collaboration.
• Basic knowledge of computers and technology via school/college/personal projects.

Responsibilities

• Be the first point of contact for IT support via phone, email and remote tools.
• Diagnose and troubleshoot hardware, software and network issues.
• Gain hands-on experience with Microsoft 365, Windows and cloud services.
• Assist with setting up new computers, laptops and devices.
• Visit customer sites with experienced engineers.
• Work with modern IT support tools used by professionals.
• Develop customer service and problem-solving skills.

Skills

GCSE maths and English

Tech passion

Learning and problem solving

Curious and motivated

Professional communication

Team player

Basic computer knowledge

Tools

Microsoft 365

Windows

Cloud services

Cybersecurity solutions

Business IT systems

Job description

About The Role

Are you passionate about technology? Do you enjoy solving problems and helping people? Looking for a career rather than just a job?

Cowley Computer Solutions is offering an exciting opportunity for an aspiring IT professional to join our friendly and experienced team as an IT Service Desk Technician Apprentice.

This apprenticeship is the perfect opportunity to gain real-world IT experience while working towards a recognised qualification, learning directly from experienced engineers, and developing skills that can lead to a rewarding career in the technology industry.

Training to be provided:

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role:

As part of our Service Desk team, you'll become the first point of contact for businesses needing IT support. Every day will be different, giving you exposure to a wide range of technologies and environments.

You'll have the opportunity to:

• Help users resolve IT issues by phone, email, and remote support tools
• Learn how to diagnose and troubleshoot hardware, software, and network problems
• Gain hands‑on experience with Microsoft 365, Windows, cloud services, cybersecurity solutions, and business IT systems
• Assist with setting up new computers, laptops, and devices
• Visit customer sites alongside experienced engineers
• Work with modern IT support and management tools used by leading technology professionals
• Develop customer service, communication, and problem-solving skills that are highly valued throughout the IT industry

What are the career prospects at Cowley Computer Solutions?

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship.

Essential Skills:

It is essential that the IT Service Desk Technician Apprentice has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C / 4 are required
• Has a genuine passion for technology and IT
• Enjoys learning new skills and solving problems
• Is curious, motivated, and eager to develop
• Communicates confidently and professionally
• Works well as part of a team
• Has basic knowledge of computers and technology gained through school, college, personal projects, or self-study

You don't need extensive experience. A positive attitude, willingness to learn, and enthusiasm for technology are far more important.

Successful applicants will need to meet the requirements of the Baseline Personnel Security Standard (BPSS) and may be required to undergo Security Check (SC) Clearance as part of our work with customers operating in secure environments.

About Us

About us:

Based in Havant, we are a well-established IT Managed Service Provider (MSP) that has been supporting businesses across Hampshire and the Solent region for more than 20 years. Our success is built on investing in people, developing talent, and creating long-term careers. Many of our team members have grown with us through training, mentoring, and hands‑on experience.

Company Benefits:

• Opportunities to work with Microsoft, cybersecurity, cloud, networking, and modern workplace technologies
• A supportive and friendly team environment
• Genuine career progression opportunities upon successful completion of the apprenticeship
• Experience that can form the foundation of a long-term career in IT
• Over 20 years of successful operation
• Excellent staff retention and supportive culture

If you're passionate about technology, eager to learn, and excited about building a future in IT, we'd love to hear from you.