IT Junior

Singletrack; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Remote/hybrid option with Central/Lond

Healthshield

Job summary

Singletrack is recruiting an IT Junior to join the support team in London. The role is full-time and hybrid, based in our London office 2-3 days per week with remote work for remaining days.

You will provide first-line desk support for staff, assist with installation and maintenance of equipment, and help ensure IT issues are resolved promptly. The ideal candidate has an interest in IT, some experience, and a can-do attitude with a desire to learn.

Qualifications

• Genuine interest in IT and some IT experience from work or study.
• Minimum qualification is A levels or equivalent, including an IT element.
• Training on our systems will be provided.
• Drive, enthusiasm and appetite to learn; potential for career progression.

Responsibilities

• Provide first line service desk support for hardware and software issues.
• Support requests and ensure completion.
• Provide basic familiarisation training on approved hardware and software.
• Set up, maintain and repair computers, mobile devices and related equipment.
• Perform routine proactive IT maintenance to keep infrastructure running smoothly.
• Assist in installation and deployment of software and hardware.
• Undertake other duties as identified by the IT Manager.

Skills

IT support

Customer service

Willing to learn

Hybrid/Remote work

Education

A-levels or equivalent (IT element)

Job description

We're looking for an IT Junior to join our support team. You'll need some experience, whether gained in a full time role or as an intern/work experience, a can-do attitude, and an appetite to learn.

This is a full-time, hybrid role for a recent graduate or college leaver, based in our London office 2-3 days per week, working from home for the remaining days.

• Providing first line service desk support to staff for hardware and software issues
• Supporting requests and ensuring they are carried out to completion
• Providing basic familiarisation training to staff on company approved hardware and software
• Setting up, maintaining and repairing computers, mobile devices and other related equipment
• Carrying out routine proactive maintenance work to help ensure the smooth running of the IT infrastructure
• Assisting in the installation and deployment of software and hardware
• Undertaking any other relevant duties as identified by the IT Manager

Experience and qualifications:

We are looking for someone who is genuinely interested in a career in IT, and has some IT experience, either gained from full time work or from work experience while studying. The minimum qualification is A levels or equivalent, to include an IT element of some description. Training on the specific systems we use will be provided. We’re looking for drive, enthusiasm and an appetite to learn. We’re a growing organisation and there are opportunities for career progression.

Working at Singletrack:

At Singletrack, we firmly believe that our staff are our most valuable investment. We recognise that our team members are the driving force behind our success and innovation.

In addition to our market based salaries and flexible working arrangements, we are committed to regularly reviewing and enhancing our benefit packages to ensure that our staff have access to comprehensive support and resources across various categories including well-being, holidays, training, social benefits and more.

By prioritising the well-being and professional development of our employees, we not only foster a positive work environment but also cultivate long-term growth and success for our organisation. Together, we strive to empower our staff to reach their fullest potential and achieve excellence in all endeavours.

We offer a culture built on flexibility, wellbeing, and development, creating an environment that supports both professional growth and work-life balance. We are committed to fostering a supportive and inclusive workplace where individuals are encouraged to develop their skills, grow their careers, and feel empowered to balance their professional and personal lives effectively.

Benefits

These values are reflected in our ways of working and the range of benefits we provide, including:

• Flexible and agile working arrangements
• Strive to encourage personal development and a “promote from within” culture where possible
• Remote/hybrid working solutions including a Central London office space with refreshments
• Supportive working environment focused on wellbeing and work/life balance
• Annual salary reviewActive staff led social committee with Summer and Christmas events
• Healthshield
• Cycle to work
• Enhanced Parental Leave Pay
• A range of other benefits