IT Service Desk Analyst: 1st/2nd Line Support (Contract)

IT People Recruitment; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

IT People Recruitment is seeking an IT Service Desk Analyst to join an established IT support team on an initial three-month contract. The role involves providing 1st and some 2nd line support to end users, resolving issues and ensuring high IT service standards.

The successful candidate will handle Windows troubleshooting, Active Directory, Microsoft 365 and Intune tasks, manage incidents and support onboarding/offboarding processes within a busy environment.

Qualifications

• Experience in IT Service Desk, Helpdesk or IT Support Analyst role.
• Familiarity with Windows desktop troubleshooting.

Responsibilities

• Provide 1st line and some 2nd line IT support via phone, email and ticketing systems.
• Diagnose and resolve hardware, software and connectivity issues.
• Support Windows desktops, laptops, mobiles, and printers.
• Administer Active Directory accounts and security groups.
• Support Microsoft 365 environments and Intune/mobile device management.
• Manage IT incidents and service requests with timely resolution or escalation.
• Assist with user onboarding and offboarding processes.
• Maintain records of incidents, assets and documentation.
• Communicate clearly with end users throughout resolution.
• Occasional onsite technical support as required.

Skills

Windows OS

Active Directory

Microsoft 365

Intune

IT ticketing system

Customer service

Communication

Incident prioritisation

Tools

Ticketing system

Job description

IT People Recruitment is seeking an IT Service Desk Analyst to join an established IT support team on an initial three-month contract. The role involves providing 1st and some 2nd line support to end users, resolving issues and ensuring high IT service standards.

The successful candidate will handle Windows troubleshooting, Active Directory, Microsoft 365 and Intune tasks, manage incidents and support onboarding/offboarding processes within a busy environment.