IT Service Desk Analyst — 1st/2nd Line Support & Growth

Doncasters Group; Chard; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Constant development opportunities

Cash health care plan

Range of benefits

Job summary

A leading international manufacturer is seeking an IT Service Desk Analyst to provide first and second line IT support primarily at their Chard site. The successful candidate will handle incidents, support hardware and software applications, and contribute to system administration activities. Strong problem-solving, communication, and customer service skills are essential. Join the team to be part of a legacy built on technical excellence and innovation.

Qualifications

• Experience providing 1st or 2nd line IT support.
• Proficient in diagnosing and resolving IT issues.
• Ability to produce user guides and standard operating procedures.

Responsibilities

• Provide first- and second-line IT support.
• Handle incidents and service requests.
• Contribute to system administration activities.

Skills

Experience in service desk or IT support role

Communication and customer service skills

Experience using Manage Engine suite

Job description

A leading international manufacturer is seeking an IT Service Desk Analyst to provide first and second line IT support primarily at their Chard site. The successful candidate will handle incidents, support hardware and software applications, and contribute to system administration activities. Strong problem-solving, communication, and customer service skills are essential. Join the team to be part of a legacy built on technical excellence and innovation.