Service Desk Analyst — Hybrid 1st/2nd Line Support

Countryside Partnerships PLC; Cheltenham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Volunteer days (2 per year)

Pension scheme

Job summary

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams.

The role offers agile working arrangements and a chance to contribute to a busy service desk while delivering excellent customer service. We value integrity, care and quality in our people.

Qualifications

• Experience in service desk or IT support preferred.
• Able to diagnose and resolve incidents at first contact where possible.

Responsibilities

• Provide first- and second-line IT support, resolving incidents on initial calls where possible.
• Escalate unresolved issues to appropriate support teams.
• Deliver excellent customer service and maintain high levels of user satisfaction.

Job description

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams.

The role offers agile working arrangements and a chance to contribute to a busy service desk while delivering excellent customer service. We value integrity, care and quality in our people.