Service Desk Analyst - 1st/2nd-Line Support Excellence
Vistry Group
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Job summary
Vistry Group in Cheltenham is recruiting a Service Desk Analyst to join Vistry Services. You will provide outstanding customer service by resolving incidents on first call, leveraging 1st and 2nd line support skills to diagnose and fix issues.
When issues cannot be resolved immediately, you will escalate to the appropriate support teams to ensure timely resolution and minimal disruption for end users. The role is based at the Cheltenham office and involves working with a friendly,
Responsibilities
- Resolve incidents on first call using 1st and 2nd line support knowledge and capability.
- Escalate unresolved issues to the appropriate support teams.
Job description
Vistry Group in Cheltenham is recruiting a Service Desk Analyst to join Vistry Services. You will provide outstanding customer service by resolving incidents on first call, leveraging 1st and 2nd line support skills to diagnose and fix issues.
When issues cannot be resolved immediately, you will escalate to the appropriate support teams to ensure timely resolution and minimal disruption for end users. The role is based at the Cheltenham office and involves working with a friendly,
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