Service Desk Support Analyst

Vistry Group; Cheltenham; On-site; GBP 21,000 - 29,000; Full time

Job summary

Vistry Group in Cheltenham is recruiting a Service Desk Analyst to join Vistry Services. You will provide outstanding customer service by resolving incidents on first call, leveraging 1st and 2nd line support skills to diagnose and fix issues.

When issues cannot be resolved immediately, you will escalate to the appropriate support teams to ensure timely resolution and minimal disruption for end users. The role is based at the Cheltenham office and involves working with a friendly,

Responsibilities

• Resolve incidents on first call using 1st and 2nd line support knowledge and capability.
• Escalate unresolved issues to the appropriate support teams.

Job description

In a Nutshell

We have an opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the...

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