IT Service Delivery Lead — Onsite, SC Cleared (Bristol)

identifi Global Resources; United Kingdom; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading IT service provider is seeking an experienced IT Service Team Leader in Bristol. This role requires proven leadership and management skills in IT service delivery, focusing on KPIs and SLAs. The candidate will manage a team of engineers and engage with stakeholders to ensure high-quality service delivery. Active SC Clearance is essential. The position offers a dynamic work environment with immediate start available.

Qualifications

• Proven leadership and team management skills in an IT service delivery environment.
• Strong customer service and stakeholder engagement skills.
• Knowledge of IT end user services and support processes.
• Active SC Clearance is essential.

Responsibilities

• Lead and manage a team of 5-7 engineers to deliver a high-quality service.
• Act as the main point of engagement with service managers and customer stakeholders.
• Use reporting data to identify trends and drive service improvements.
• Ensure adherence to all compliance requirements.

Skills

Leadership skills

Customer service

Stakeholder engagement

Organizational skills

Tools

Windows

Microsoft Office

ITIL principles

Job description

A leading IT service provider is seeking an experienced IT Service Team Leader in Bristol. This role requires proven leadership and management skills in IT service delivery, focusing on KPIs and SLAs. The candidate will manage a team of engineers and engage with stakeholders to ensure high-quality service delivery. Active SC Clearance is essential. The position offers a dynamic work environment with immediate start available.