Head of IT Support

Investigo; Southampton; On-site; GBP 120,000 - 129,000; Full time

Job summary

Investigo is seeking an SC Cleared Interim Head of IT Support for a public sector organisation in Southampton. This 6‑month initial contract is 3 days onsite, paying £650‑£700 inside IR35. You will own and stabilise the IT support function and drive service improvements.

The role requires hands‑on leadership, a strong track record in ITSM, and the ability to influence senior stakeholders while delivering results at pace.

Qualifications

• Active SC Clearance (mandatory).
• Proven leadership of an IT Support or Service Management function.
• Strong ITSM expertise across Incident, Problem, Change and Service Management disciplines.
• Track record of delivering service improvement, operational excellence and stakeholder engagement.
• Able to operate independently, influence senior stakeholders and deliver results at pace.

Responsibilities

• Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management.
• Take ownership of service delivery, operational performance, customer relationships and escalations.
• Drive improvements across ITSM processes, governance and service management maturity.
• Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity.
• Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness.
• Build strong stakeholder relationships and improve customer experience across the organisation.

Skills

ITSM leadership

Stakeholder engagement

Operational excellence

Service management

Independent delivery

Job description

SC Cleared Interim Head of IT Support 6 month initial contract£650 - £700 inside IR352-3 days onsite Southampton

Our client, a public sector organisation are seeking an experienced SC Cleared Interim Head of IT Support to take ownership of a business-critical IT support function.

This role requires a credible, hands‑on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity.

Key Responsibilities

• Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management.
• Take ownership of service delivery, operational performance, customer relationships and escalations.
• Drive improvements across ITSM processes, governance and service management maturity.
• Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity.
• Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness.
• Build strong stakeholder relationships and improve customer experience across the organisation.

Essential Experience

• Active SC Clearance (mandatory).
• Proven leadership of an IT Support or Service Management function.
• Strong ITSM expertise across Incident, Problem, Change and Service Management disciplines.
• Track record of delivering service improvement, operational excellence and stakeholder engagement.
• Able to operate independently, influence senior stakeholders and deliver results at pace.

If you are a visibile, pragmatic leader who can hit the ground running, take some pressure off the existng leadership team and drive growth - we would like to hear from you.