Senior Service Delivery Lead - SIAM, ServiceNow, SC Cleared

Queen Square Recruitment; England; Hybride; GBP 60 000 - 80 000; Temps partiel

Résumé du poste

A leading recruitment consultancy is seeking a Senior Delivery Partner to oversee service delivery in a complex environment. This role includes leading IT service delivery initiatives, ensuring compliance with SLAs, and optimizing customer experiences using ServiceNow. Applicants must have a strong IT service background and must hold active SC clearance. The position offers a hybrid working model with travel to London and Leiston offices.

Qualifications

• Proven experience leading IT service delivery in a multi-supplier environment.
• Strong background in managing SLAs, KPIs, and service governance.
• Experience within regulated enterprise-scale environments.

Responsabilités

• Lead and enhance IT service delivery aligned with business expectations.
• Champion customer-first mindset driving transformation initiatives.
• Oversee supplier relationships ensuring alignment with business objectives.

Connaissances

IT service delivery

Stakeholder management

Agile Service Management

Vendor management

Analytical problem-solving

Outils

ServiceNow

Description du poste

A leading recruitment consultancy is seeking a Senior Delivery Partner to oversee service delivery in a complex environment. This role includes leading IT service delivery initiatives, ensuring compliance with SLAs, and optimizing customer experiences using ServiceNow. Applicants must have a strong IT service background and must hold active SC clearance. The position offers a hybrid working model with travel to London and Leiston offices.