IT Service Delivery Analyst — 1st/2nd Line Support & MS 365

Golding Homes; Allington; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Life assurance

Flexible benefits

Annual wellbeing fund

Health cash plan

Cycle to work scheme

Onsite gym

Retail discounts

Job summary

Golding Homes in Maidstone seeks an IT Service Delivery Analyst to provide 1st and 2nd line IT support from our central Maidstone head office. You will handle requests via Halo ITSM, support Office 365/AD/Azure environments, and work with other IT teams to deliver reliable solutions.

The role is full-time, office-based, with an early/late shift pattern, offering a comprehensive benefits package and a salary around £33,068 per year.

Qualifications

• Experience providing 1st and 2nd line support with high standards of customer service.
• Knowledge of core Microsoft solutions and business systems including Office 365, Teams, Exchange Online.
• Experience using an ITSM tool to manage requests and maintain SLAs.
• Experience documenting and sharing knowledge within a team.
• Experience setting up new hardware using MDT and Intune.

Responsibilities

• Provide 1st and 2nd line support to colleagues and customers.
• Work with IT Infrastructure & Service Manager to deliver focused IT solutions.
• Handle IT issues professionally and keep users updated on progress.
• Use Halo ITSM to manage requests and maintain SLAs.
• Support core Microsoft solutions and business systems.
• Document and share knowledge within the department.
• Set up new hardware such as mobile devices and laptops.
• Collaborate with other IT teams and third parties to resolve issues.

Skills

First/Second line support

Customer service

Learn quickly

Organised

Prioritise work

Tools

Halo ITSM

Office 365

Teams

Exchange Online

Active Directory/Entra

Azure Virtual Desktop

Intune

MDT

8x8 Telephony

Job description

Golding Homes in Maidstone seeks an IT Service Delivery Analyst to provide 1st and 2nd line IT support from our central Maidstone head office. You will handle requests via Halo ITSM, support Office 365/AD/Azure environments, and work with other IT teams to deliver reliable solutions.

The role is full-time, office-based, with an early/late shift pattern, offering a comprehensive benefits package and a salary around £33,068 per year.