IT Service Delivery Analyst

Golding Homes; Allington; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Life assurance

Flexible benefits

Annual wellbeing fund

Health cash plan

Cycle to work scheme

Onsite gym

Retail discounts

Job summary

Golding Homes in Maidstone seeks an IT Service Delivery Analyst to provide 1st and 2nd line IT support from our central Maidstone head office. You will handle requests via Halo ITSM, support Office 365/AD/Azure environments, and work with other IT teams to deliver reliable solutions.

The role is full-time, office-based, with an early/late shift pattern, offering a comprehensive benefits package and a salary around £33,068 per year.

Qualifications

• Experience providing 1st and 2nd line support with high standards of customer service.
• Knowledge of core Microsoft solutions and business systems including Office 365, Teams, Exchange Online.
• Experience using an ITSM tool to manage requests and maintain SLAs.
• Experience documenting and sharing knowledge within a team.
• Experience setting up new hardware using MDT and Intune.

Responsibilities

• Provide 1st and 2nd line support to colleagues and customers.
• Work with IT Infrastructure & Service Manager to deliver focused IT solutions.
• Handle IT issues professionally and keep users updated on progress.
• Use Halo ITSM to manage requests and maintain SLAs.
• Support core Microsoft solutions and business systems.
• Document and share knowledge within the department.
• Set up new hardware such as mobile devices and laptops.
• Collaborate with other IT teams and third parties to resolve issues.

Skills

First/Second line support

Customer service

Learn quickly

Organised

Prioritise work

Tools

Halo ITSM

Office 365

Teams

Exchange Online

Active Directory/Entra

Azure Virtual Desktop

Intune

MDT

8x8 Telephony

Job description

Salary: £33,068 - 33,068 per year

Requirements:

• We are looking for someone who can learn quickly, stay organised, and prioritise work effectively.
• Experience providing 1st and 2nd line support with high standards of customer service.
• Knowledge of core Microsoft solutions and business systems, including Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, and 8x8 telephony.
• Experience using an ITSM tool to manage requests and maintain SLAs.
• Experience documenting and sharing knowledge within a team.
• Experience setting up new hardware such as mobile devices and laptops using MDT and Intune.
• Ability to work with other IT teams, departments, and third parties to resolve issues and provide support.

Responsibilities:

• Provide 1st and 2nd line support to colleagues and customers.
• Work with the IT Infrastructure & Service Manager to deliver focused IT solutions.
• Handle IT issues professionally and keep users updated on progress.
• Use our ITSM tool, Halo, to manage requests and maintain SLAs.
• Support core Microsoft solutions and business systems.
• Document and share knowledge within the department.
• Set up new hardware such as mobile devices and laptops.
• Work with other IT teams, departments, and third parties to resolve issues and provide support.

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• ITSM
• Mobile
• Office 365
• Cloud

More:

We are Golding, an efficient, local, visible and listening organisation providing sustainable homes and communities. We have a strong track record of building quality homes and investing in our local communities. This is a full-time, permanent IT Service Delivery Analyst role based at our central Maidstone head office, working 37 hours per week on an early/late shift pattern covering 8am-5pm and office based 5 days per week. Our modern, bright head office inspires creativity and innovation. We offer up to £33,068 per annum depending on knowledge, skills and experience, plus a reward package that includes 28 days annual leave plus bank holidays, company pension contribution and life assurance, flexible benefits, an annual wellbeing fund, and options such as a health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, and retail discounts.

last updated 40 week of 2026