IT Service Delivery Specialist

Golding Homes

Maidstone

On-site

GBP 30,000 - 36,000

Full time

3 days ago
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Benefits offered by this job

28 days annual leave per year (plus BH
Company Pension contribution & Life</p

Job summary

Golding Homes in Maidstone, Kent, is recruiting an IT Service Delivery Analyst to join our IT & Data Team. This is a full-time, permanent role offering a structured, proactive service approach to colleagues and customers.

You will provide 1st & 2nd line support for core MS solutions (Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, 8x8) and use Halo to manage requests, while documenting knowledge and setting up hardware with MDT and InTune.

Qualifications

  • 1st & 2nd line IT support experience.
  • Experience with MS 365 apps and commonly used collaboration tools.
  • Good customer service and communication skills.
  • Ability to learn quickly, stay organised and prioritise workload.

Responsibilities

  • Provide 1st & 2nd line IT support with high standards of customer service.
  • Manage requests using Halo ITSM to ensure SLAs are met.
  • Support core MS technologies including Office 365, Teams, Exchange Online, AD/Entra, and Azure Virtual Desktop.
  • Set up new hardware using MDT & InTune.
  • Collaborate with other IT teams and third parties to resolve issues.

Skills

Customer service
Prioritisation
Fast learner
Organised
Team collaboration

Tools

Halo ITSM
Office 365
Teams
Exchange Online
Active Directory / Entra
Azure Virtual Desktop
8x8 telephony
MDT
Intune

Job description

Golding Homes in Maidstone, Kent, is recruiting an IT Service Delivery Analyst to join our IT & Data Team. This is a full-time, permanent role offering a structured, proactive service approach to colleagues and customers.

You will provide 1st & 2nd line support for core MS solutions (Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, 8x8) and use Halo to manage requests, while documenting knowledge and setting up hardware with MDT and InTune.

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