IT Service Delivery Specialist

Golding Homes; Maidstone; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave per year (plus BH

Company Pension contribution & Life</p

Job summary

Golding Homes in Maidstone, Kent, is recruiting an IT Service Delivery Analyst to join our IT & Data Team. This is a full-time, permanent role offering a structured, proactive service approach to colleagues and customers.

You will provide 1st & 2nd line support for core MS solutions (Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, 8x8) and use Halo to manage requests, while documenting knowledge and setting up hardware with MDT and InTune.

Qualifications

• 1st & 2nd line IT support experience.
• Experience with MS 365 apps and commonly used collaboration tools.
• Good customer service and communication skills.
• Ability to learn quickly, stay organised and prioritise workload.

Responsibilities

• Provide 1st & 2nd line IT support with high standards of customer service.
• Manage requests using Halo ITSM to ensure SLAs are met.
• Support core MS technologies including Office 365, Teams, Exchange Online, AD/Entra, and Azure Virtual Desktop.
• Set up new hardware using MDT & InTune.
• Collaborate with other IT teams and third parties to resolve issues.

Skills

Customer service

Prioritisation

Fast learner

Organised

Team collaboration

Tools

Halo ITSM

Office 365

Teams

Exchange Online

Active Directory / Entra

Azure Virtual Desktop

8x8 telephony

MDT

Intune

Job description

Golding Homes in Maidstone, Kent, is recruiting an IT Service Delivery Analyst to join our IT & Data Team. This is a full-time, permanent role offering a structured, proactive service approach to colleagues and customers.

You will provide 1st & 2nd line support for core MS solutions (Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, 8x8) and use Halo to manage requests, while documenting knowledge and setting up hardware with MDT and InTune.