IT Service Delivery Analyst

Golding Homes; Maidstone; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave per year (plus BH

Company Pension contribution & Life</p

Job summary

Golding Homes in Maidstone, Kent, is recruiting an IT Service Delivery Analyst to join our IT & Data Team. This is a full-time, permanent role offering a structured, proactive service approach to colleagues and customers.

You will provide 1st & 2nd line support for core MS solutions (Office 365, Teams, Exchange Online, Active Directory/Entra, Azure Virtual Desktop, 8x8) and use Halo to manage requests, while documenting knowledge and setting up hardware with MDT and InTune.

Qualifications

• 1st & 2nd line IT support experience.
• Experience with MS 365 apps and commonly used collaboration tools.
• Good customer service and communication skills.
• Ability to learn quickly, stay organised and prioritise workload.

Responsibilities

• Provide 1st & 2nd line IT support with high standards of customer service.
• Manage requests using Halo ITSM to ensure SLAs are met.
• Support core MS technologies including Office 365, Teams, Exchange Online, AD/Entra, and Azure Virtual Desktop.
• Set up new hardware using MDT & InTune.
• Collaborate with other IT teams and third parties to resolve issues.

Skills

Customer service

Prioritisation

Fast learner

Organised

Team collaboration

Tools

Halo ITSM

Office 365

Teams

Exchange Online

Active Directory / Entra

Azure Virtual Desktop

8x8 telephony

MDT

Intune

Job description

IT Service Delivery Analyst

up to £33,068 per annum

Maidstone, Kent

Full-Time

Permanent

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.

What you'll be doing

The successful candidate will join our IT & Data Team at an exciting time, as we look to adopt a proactive service partnering approach to engage with our customers, colleagues, and stakeholders.

You will be working with the IT Infrastructure & Service Manager to provide outstanding focused IT solutions to our work colleagues and customers.

You will provide 1st & 2nd line support with high standards of customer service to ensure our colleagues IT issues are dealt with in a professional manner ensuring they are kept up to date and working with other IT teams if needed to resolve issues & requests.

This is a fast paced role, so ideal for someone who can learn quickly, be organised and able to prioritise work effectively.

The role involves

• Using our ITSM tool Halo to manage requests and ensure SLA’s are maintained
• Providing advanced 1st & 2nd line support for core MS solutions & business systems which includes Office 365 / Teams/ Exchange Online, Active Directory /Entra, Azure Virtual Desktop and 8x8 telephony
• Documenting & sharing knowledge within the department
• Setting up new hardware such as mobile devices & laptops using MDT & InTune
• Working with other IT teams, departments & 3rd parties to resolve issues and provide support.

When and where you'll be doing it

You will have a 37-hour working week, based on an early/late shift pattern covering 8am-5pm and earn an annual salary up to £33,068.00 dependent upon your knowledge, skills and experience.

Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. The role will be office based 5 days per week at our Maidstone head office

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• An annual Wellbeing Fund

Closing Date: Monday 12th October 2026

Interview Date: Tuesday 20th October 2026