Intern - IT

Aplaro Ltd; Greater London; On-site; GBP 23,000 - 34,000; Full time

Job summary

Triton is an investment firm with a global footprint that actively engages with boards, managers and employees to build long‑term value. This entry‑level IT role in our London office offers hands-on support, exposure to a private equity environment and a path to grow across the IT function.

You will join a team of 9–10 IT specialists, delivering day‑to‑day support for around 170 local users and remote users across 11 sites internationally.

Qualifications

• Strong interest in starting a career in IT support, infrastructure or technology
• Currently studying toward, or recently completed, a relevant IT qualification
• Confident with Windows 11 and Microsoft 365 in personal or academic contexts
• Excellent written and verbal English communication to explain technical issues clearly to non-technical users
• Professional, service-minded approach and willingness to learn quickly in a fast-paced environment

Responsibilities

• Provide 1st-line IT support to London-based and remote users via the helpdesk system, escalating to senior colleagues as needed
• Log, triage and progress incidents and service requests within defined SLAs
• Assist with everyday IT issues including password resets, account access, software installation, printing and basic troubleshooting
• Support users with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
• Assist with end-user devices build, configuration and deployment
• Support Apple devices managed through Intune
• Help maintain hardware and software asset records
• Support onboarding of new joiners and offboarding of leavers
• Set up and support video conferencing and collaboration technology
• Assist with IT projects and documentation, and support major events
• Occasional travel to other European offices may be possible

Skills

Windows 11

Microsoft 365

English communication

Customer-focused

Willingness to learn

Education

IT-related qualification (Level 3/4, A-Levels with IT, or equivalent)

Job description

Working in partnership to build better businesses. Triton is an investment firm that believes in engaging with boards, managers and employees to build better businesses. We are entrepreneurs who invest capital where we can see an opportunity to create long-term value. We believe Triton is a great place to work and we want our team to be entrepreneurial, enjoy being part of a collective effort, inspire and challenge each other, and to bring an international mindset. This is an entry-level opportunity to join Triton's IT team and gain hands‑on experience supporting a high‑performing investment firm. The successful candidate will play a key role in delivering day‑to‑day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end‑user technology as you develop. This is a development‑focused position designed for someone at the start of their IT career - whether you are a recent school leaver, completing or seeking a university placement year, finishing an apprenticeship, or pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state‑of‑the‑art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed • Log, triage and progress incidents and service requests within defined SLAs • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) • Provide basic support for Teams Telephony and audio‑visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve • Help keep user‑facing documentation, guides and the knowledge base up to date • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues • Occasional travel to other European offices may be possible as part of your development Candidate Profile This is an entry‑level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly • Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non‑technical users • A professional, service‑minded approach and a willingness to learn quickly in a fast‑paced environment Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer‑facing technical role • Familiarity with basic networking concepts, mobile device management or cloud services • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service‑oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non‑technical users

Day-to-Day Service Desk Support

• Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed
• Log, triage and progress incidents and service requests within defined SLAs
• Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting
• Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)

End-User Devices and Mobile

• Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop)
• Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune)
• Help maintain accurate hardware and software asset records

Onboarding and Offboarding

• Support new joiner onboarding, including device preparation, account creation and induction sessions
• Assist with leaver processes, including device collection and account deactivation

Meeting Rooms and Collaboration Technology

• Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms)
• Provide basic support for Teams Telephony and audio‑visual issues during meetings

Projects, Documentation and Wider Team Support

• Assist with IT projects and the rollout of new technologies as the firm continues to evolve
• Help keep user‑facing documentation, guides and the knowledge base up to date
• Support major events such as the firm's Annual General Meeting under the direction of senior colleagues
• Occasional travel to other European offices may be possible as part of your development

Candidate Profile

Essential

• Strong interest in a career in IT support, infrastructure or technology more broadly
• Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification)
• Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context
• Excellent written and verbal English communication, with the ability to explain technical issues clearly to non‑technical users
• A professional, service‑minded approach and a willingness to learn quickly in a fast‑paced environment

Desirable (Not Required)

• Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation
• Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer‑facing technical role
• Familiarity with basic networking concepts, mobile device management or cloud services
• Interest in financial services, private equity or the wider professional services sector

Personal Attributes

• A service‑oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non‑technical users