IT Operational Support

One Ten Associates Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading investment manager is seeking an IT Operational Support Specialist to provide hands-on technical support while ensuring smooth office operations in Central London. The candidate will be responsible for managing IT infrastructure and enterprise platforms while overseeing office facilities and supplier coordination. A strong background in Microsoft 365, Azure AD, and IT operations is essential, along with excellent communication skills. The role offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience in a similar role.
• Strong technical background in relevant tools.
• Excellent communication skills with executive stakeholders.

Responsibilities

• Provide first- and second-line IT support.
• Manage IT infrastructure and enterprise platforms.
• Oversee daily office operations and facilities.

Skills

Microsoft 365

Azure AD

Intune

ITSM

Cybersecurity

Communication skills

Job description

IT Operational Support

Location: Central London, UK

Type: Full-time - Office Based

Salary: £50,000 - £70,000K

Our client, a leading investment manager, is seeking an IT Operational Support Specialist to deliver hands‑on technical support while ensuring smooth day‑to‑day office operations. They are looking for someone who has solid IT experience with a proven track record of long‑term commitment in previous roles.

Key Responsibilities

IT Support

• Provide first- and second‑line IT support across Microsoft 365, Azure AD, Intune, and secure VPN access.
• Manage end‑to‑end IT infrastructure – cloud, network, and endpoint environments in the UK and internation offices.
• Oversee enterprise platforms supporting investment operations, including Enfusion (PMS/OMS) and Aladdin (Risk Management).
• Co‑ordinate IT hardware procurement, device configuration, and onboarding/offboarding processes.
• Support meeting room AV systems, hybrid meeting technology, and video conferencing tools.
• Liaise with managed service providers (MSPs) and maintain IT asset registers, documentation, and user guides.
• Ensure cybersecurity and compliance standards are met.

Facilities Support

• Oversee daily office operations, facilities, and supplier coordination.
• Manage relationships with building management, telecoms, and office service providers.
• Support logistics for meetings, visitors, and office events.
• Assist with vendor management, IT procurement, and budget tracking.

About You

• A minimum of 5 years’ experience in a similar role.
• A strong technical background with experience in Microsoft 365, Azure AD, Intune, and ITSM.
• Excellent communication skills and ability to work with executive/VIP‑level stakeholders.
• Resilient, proactive, and highly organized – comfortable juggling IT and office operations.
• Previous experience in financial services or investment management is a plus.
• Someone who enjoy a varied role combining IT, operations, and strategic projects.
• A collaborative team player, who works well with others.