IT Officer (Field Support)

Calderdale Council; Halifax; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled ICT Support Officer to provide essential infrastructure and software support across various services. This role involves troubleshooting, project leadership, and ensuring timely service delivery. With a commitment to safeguarding and promoting welfare, the organization values diversity and encourages applications from under-represented communities. If you're passionate about technology and making a difference in the community, this opportunity is perfect for you.

Qualifications

• Experience in ICT support with a technology provider certification.
• Proficient in hardware and software installation and configuration.

Responsibilities

• Provide fault determination and fixing service for ICT infrastructure.
• Lead projects and service delivery areas while liaising with customers.

Skills

ICT Support

Fault determination

Project Management

Customer Liaison

Education

Technology Provider Certification

Relevant Experience

Tools

Hardware Installation

Software Configuration

Job description

Post Ref: CC385

Please note: Internal at risk or redeployee applicants will be seen in the first instance.

We have a vacancy for an experienced, proficient and reliable person to join our team of ICT Support Officers. The main duties of the role are to provide ICT Infrastructure, hardware and software support. Delivery of ICT Support services to all services throughout Calderdale Council, supported partners and schools.

Key responsibilities will include:

• Provide a fault determination and fixing service
• Leading on Projects and areas of service delivery
• Liaising with customers and 3rd party suppliers
• Installation and configuration of software and hardware to meet client requirements
• Working to meet deadlines as defined by our SLA agreements
• Working in schools and council officers in and around Calderdale
  
  

A background in ICT support as well as a technology provider certification or equivalent recent experience is required for this post. A full driving licence is an essential requirement.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: Tuesday 13th May 2025

Interview Date: Tuesday 27th May 2025

We may utilise digital interview methods.

As part of our Vision

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Post Ref: CC385

Please note: Internal at risk or redeployee applicants will be seen in the first instance.

We have a vacancy for an experienced, proficient and reliable person to join our team of ICT Support Officers. The main duties of the role are to provide ICT Infrastructure, hardware and software support. Delivery of ICT Support services to all services throughout Calderdale Council, supported partners and schools.

Key responsibilities will include:

• Provide a fault determination and fixing service
• Leading on Projects and areas of service delivery
• Liaising with customers and 3rd party suppliers
• Installation and configuration of software and hardware to meet client requirements
• Working to meet deadlines as defined by our SLA agreements
• Working in schools and council officers in and around Calderdale
  
  

A background in ICT support as well as a technology provider certification or equivalent recent experience is required for this post. A full driving licence is an essential requirement.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: Tuesday 13th May 2025

Interview Date: Tuesday 27th May 2025

We may utilise digital interview methods.

As part of our Vision

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.