Part Time Customer Advisor - Broadband Technical (Leigh)

JR United Kingdom; Wigan; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team. This role offers the chance to help customers with broadband-related queries, providing support for both simple and complex issues. With flexible scheduling options and a focus on work-life balance, this position is ideal for those who enjoy problem-solving and technology. The company provides comprehensive training and a supportive team culture, making it a fantastic opportunity for anyone looking to grow their career in customer service.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental cover

Qualifications

• No specific experience is required; training will be provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex router issues.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Leigh), Wigan

Client:

EE

Location:

Wigan, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships – we can train you on the rest.

We offer flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave – up to 2 weeks for those caring for family or friends.
• Family Leave – 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?