IT & Networking Apprentice — Hands-on Tech Support

Back To Work; Northampton; Vor Ort; GBP 15.000 - 19.000; Vollzeit

Zusammenfassung

Back To Work in West Northamptonshire is seeking an enthusiastic IT & Networking Apprentice to start a career in IT and networking with hands-on experience while working towards a recognised qualification.

You will work with experienced engineers to diagnose IT and network problems, support business customers, and maintain IT systems across varied environments, focusing on first-line support and service desk activities.

Qualifikationen

• A keen interest in IT, networking and telecommunications.
• Clear, effective communication skills.
• A strong commitment to customer service.
• Effective problem-solving skills.

Aufgaben

• Deliver first-line customer support by phone, email and remote support tools.
• Record, categorise and prioritise tickets in the service desk system.
• Help diagnose and resolve hardware, software and network connectivity problems.
• Help set up and configure PCs, laptops, mobile devices and peripherals.
• Assist with Microsoft 365 support, including Outlook, Teams and SharePoint.
• Help manage user accounts in Active Directory and Microsoft Entra ID.
• Refer complex incidents to senior engineers as needed.
• Help deploy desktops and replace hardware.
• Keep accurate records of incidents, requests and resolutions.
• Develop and apply knowledge of IT security best practices and company procedures.

Kenntnisse

IT interest

Networking

Telecommunications

Customer service

Problem-solving

Communication

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Jobbeschreibung

Back To Work in West Northamptonshire is seeking an enthusiastic IT & Networking Apprentice to start a career in IT and networking with hands-on experience while working towards a recognised qualification.

You will work with experienced engineers to diagnose IT and network problems, support business customers, and maintain IT systems across varied environments, focusing on first-line support and service desk activities.