IT Manager (MSP) - Lead Tech Team & Service Delivery

Elevate Technology Group (United Kingdom); Middlewich; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension

Free Parking

33 Days Holiday

Mileage / Company Vehicle Access

Job summary

Elevate Technology Group in Middlewich is seeking an IT Manager to lead a technical team within an established MSP. You will own daily operations, ensure high service levels, and drive delivery of IT support and projects for a diverse customer base.

You will manage a hands-on engineering team, mentor staff, and collaborate with management to shape the technical function as the business grows. Prior MSP leadership is essential.

Qualifications

• Must have strong leadership within an MSP or Managed IT Services environment.
• Experience in mentoring, managing technical engineers, and recruitment/onboarding support.
• Hands-on IT operations experience with a track record of delivering IT support, projects and managed services.

Responsibilities

• Lead, manage and develop the technical team and engineers.
• Own service delivery, SLAs and performance across customers.
• Allocate resources across support and project work with junior staff.
• Act as escalation point for complex technical issues and provide hands-on support when required.
• Maintain tickets, documentation and customer records to high standards.
• Engage with customers on hardware, software and IT projects.
• Plan future recruitment and training with senior management.

Skills

Leadership

People management

Customer communication

Service delivery

Technical escalation

MSP experience

IT operations

Stakeholder communication

Tools

Kaseya

Autotask

RMM

PSA

Job description

Elevate Technology Group in Middlewich is seeking an IT Manager to lead a technical team within an established MSP. You will own daily operations, ensure high service levels, and drive delivery of IT support and projects for a diverse customer base.

You will manage a hands-on engineering team, mentor staff, and collaborate with management to shape the technical function as the business grows. Prior MSP leadership is essential.