IT Service Manager: Lead ITSM & Service Delivery

MPJ Recruitment Ltd; Manchester; Sur place; GBP 45 000 - 47 000; Plein temps

Résumé du poste

MPJ Recruitment Ltd is seeking an experienced IT Service Manager for a hands-on leadership role in Manchester. You will own day-to-day IT service delivery, manage the internal IT team and work with external partners to ensure a secure, reliable technology environment that supports the business.

The role requires strong ITSM knowledge, at least five years in IT support or service operations with two years in management, and relevant certifications.

Qualifications

• Minimum five years' experience in IT support, infrastructure or service operations, including at least two years in a supervisory or management role.
• Experience managing IT services within a medium-sized organisation.
• ITIL Foundation or equivalent certification desirable.
• Relevant Microsoft or cybersecurity certifications advantageous.
• Experience with motor claims technology is advantageous but not essential.

Responsabilités

• IT Service Management: Oversee service desk operations, incident and problem management, change enablement and service performance.
• Team Leadership: Manage and develop the internal IT support team, establishing clear responsibilities, accountability and a customer-focused culture.
• Continuous Improvement: Identify and deliver improvements to IT services, processes and tooling, including automation, self-service and proactive problem resolution.
• Technology Infrastructure: Oversee the management and maintenance of IT infrastructure, cloud services, networks and end-user devices.
• Cybersecurity: Manage operational security controls, patching, vulnerability management and compliance with standards such as Cyber Essentials.
• Supplier Management: Manage external IT providers, ensuring effective service delivery, clear accountability and value for money.
• Business Continuity: Maintain and test IT disaster recovery and business continuity arrangements.
• Stakeholder Engagement: Build strong relationships across the business, ensuring effective communication, issue resolution and visibility of IT service performance.

Connaissances

ITSM

Team leadership

Microsoft 365

Azure

Entra ID

Intune

IT infrastructure

Networking

Cybersecurity

Supplier management

Communication

Formation

ITIL Foundation

Microsoft certifications

Cybersecurity certifications

Description du poste

MPJ Recruitment Ltd is seeking an experienced IT Service Manager for a hands-on leadership role in Manchester. You will own day-to-day IT service delivery, manage the internal IT team and work with external partners to ensure a secure, reliable technology environment that supports the business.

The role requires strong ITSM knowledge, at least five years in IT support or service operations with two years in management, and relevant certifications.