MSP IT Field Engineer | Cloud, Security & Networking

Gibtelecom Ltd; Gibraltar; On-site; GBP 40,000 - 60,000; Full time

Job summary

Gibtelecom Ltd in the United Kingdom is seeking a capable IT Engineer to join our Managed Services team. You will deliver proactive IT support, manage cloud and on‑premises infrastructure, and administer Microsoft 365 environments for diverse clients.

This fast‑paced role requires strong technical expertise, excellent communication, and the ability to work in a collaborative team to ensure secure, reliable network and endpoint services across customer environments.

Qualifications

• Strong experience administering Microsoft 365 environments (Exchange Online, Entra ID, SharePoint Online, Teams).
• Experience managing endpoint devices with MDM/Intune and associated security.
• Solid understanding of Defender, MFA, Conditional Access and Zero Trust concepts.
• Good networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) and wireless basics.
• Experience with remote monitoring and management (RMM) and PSA tools is desirable.

Responsibilities

• Administer and maintain Microsoft 365 environments including Exchange Online, Entra ID, SharePoint Online and Teams.
• Manage endpoint devices using Intune and RMM platforms, ensuring compliance, security and lifecycle management.
• Implement and maintain endpoint security solutions, including Defender, encryption and EDR.
• Support and troubleshoot LAN, WAN, VPN, Wi‑Fi and other network infrastructure across client environments.
• Configure, troubleshoot and maintain networking gear from Juniper, Cisco and other vendors.
• Monitor managed infrastructure and respond to alerts and service requests per SLAs.
• Diagnose and resolve complex issues across cloud, endpoint and infra technologies.
• Produce and maintain technical documentation and customer records.
• Collaborate with Managed Services to deliver high-quality service and support.

Skills

Microsoft 365

Intune

PowerShell

Endpoint security

Networking basics

Tools

RMM

PSA

Job description

Gibtelecom Ltd in the United Kingdom is seeking a capable IT Engineer to join our Managed Services team. You will deliver proactive IT support, manage cloud and on‑premises infrastructure, and administer Microsoft 365 environments for diverse clients.

This fast‑paced role requires strong technical expertise, excellent communication, and the ability to work in a collaborative team to ensure secure, reliable network and endpoint services across customer environments.