IT Manager

Elevate Technology Group (United Kingdom); Middlewich; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Pension

Free Parking

33 Days Holiday

Mileage / Company Vehicle Access

Job summary

Elevate Technology Group in Middlewich is seeking an IT Manager to lead a technical team within an established MSP. You will own daily operations, ensure high service levels, and drive delivery of IT support and projects for a diverse customer base.

You will manage a hands-on engineering team, mentor staff, and collaborate with management to shape the technical function as the business grows. Prior MSP leadership is essential.

Qualifications

• Must have strong leadership within an MSP or Managed IT Services environment.
• Experience in mentoring, managing technical engineers, and recruitment/onboarding support.
• Hands-on IT operations experience with a track record of delivering IT support, projects and managed services.

Responsibilities

• Lead, manage and develop the technical team and engineers.
• Own service delivery, SLAs and performance across customers.
• Allocate resources across support and project work with junior staff.
• Act as escalation point for complex technical issues and provide hands-on support when required.
• Maintain tickets, documentation and customer records to high standards.
• Engage with customers on hardware, software and IT projects.
• Plan future recruitment and training with senior management.

Skills

Leadership

People management

Customer communication

Service delivery

Technical escalation

MSP experience

IT operations

Stakeholder communication

Tools

Kaseya

Autotask

RMM

PSA

Job description

Role: IT ManagerLocation: Middlewich, CheshireSalary: Up to £50,000 + £6,000 Performance BonusBenefits: Pension, Free Parking, 33 Days Holiday, Mileage / Company Vehicle AccessWe’re looking for an experienced IT Manager to join an established Managed Services business in Middlewich, taking responsibility for the technical team and the delivery of IT support, projects and managed services across its customer base.This is a hands-on leadership position combining people management, service delivery, customer engagement and technical oversight. You’ll report directly to the Managing Director and play a key role in developing the technical function as the business continues to grow.The RoleAs IT Manager, you’ll take ownership of day-to-day technical operations, ensuring customers receive a consistently high level of service while developing and supporting the engineers within the team.Previous experience working within a Managed Service Provider (MSP) environment is essential.You’ll be responsible for:Leading, managing and developing the technical teamConducting one-to-ones and appraisals, as well as supporting recruitment and onboardingTaking ownership of service delivery and ensuring SLA commitments are achievedManaging workloads and allocating engineering resources across support and project requirementsActing as a senior escalation point for complex technical issuesRemaining technically involved and providing hands-on escalated support when requiredMaintaining strong standards across tickets, documentation and customer recordsLeading technical discussions with customers around hardware, software and IT projectsWorking alongside senior management to plan future recruitment, training and technical capabilityThe position goes beyond simply managing a support desk. You’ll have responsibility across the technical team, customer relationships, service performance and delivery of IT serviceExperience:Strong experience within an MSP or Managed IT Services environmentPrevious experience leading, mentoring or managing technical engineersA strong technical background across IT support and infrastructureExperience with managed service tools such as Kaseya, Autotask or equivalentExperience working with PSA, ticketing and RMM platformsAn understanding of SLAs, service performance and operational KPIsConfidence communicating directly with business owners and senior stakeholdersStrong customer-facing and presentation skillsThe ability to manage technical escalations and customer expectationsMicrosoft Modern Workplace, Azure, Cisco or similar vendor certifications would be advantageous.Why Apply?This is an opportunity to take genuine ownership of an established technical function rather than stepping into a purely administrative management role.You’ll remain close to the technology while having responsibility for people, customers and service delivery, with direct access to the Managing Director and the opportunity to influence how the technical operation develops.Keywords: IT Manager, Technical Manager, Technical Services Manager, IT Support Manager, Service Delivery Manager, MSP Manager, Managed Services Manager, Helpdesk Manager, Service Desk Manager, IT Operations Manager, Technical Support Manager, IT Infrastructure Manager, IT Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach.Location: Middlewich, Cheshire | Salary: £45000 - £55000 per year | Job type: Permanent | Posted: 08/09/2026