IT Service Delivery Manager

Red King Resourcing; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

Red King Resourcing is seeking an IT Service Delivery Manager to develop and maintain strong relationships with assigned enterprise clients, acting as a trusted advisor and primary point of contact on-site.

The role involves identifying environment changes and technology trends that could impact services, and mediating conflicting requirements to ensure SLAs/SLRs are defined and maintained.

Qualifications

• Develop and maintain strong relationships with assigned enterprise clients.
• Identify changes to customer environment and technology trends that could impact services.
• Mediate conflicting requirements and document SLA/SLR targets.

Responsibilities

• Produce and maintain a service portfolio, service catalogue, and the application portfolio.
• Ensure service reports are produced for each customer and address SLA breaches.
• Review SLAs, OLAs and other agreements regularly (ideally annually).

Job description

My well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact.

The chosen Candidate will identify changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided, whilst establishing and articulating business requirements for new services or changes to existing services.

The role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents.

Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets.

Ensuring that service reports are produced for each customer service and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence, reviewing service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually.

PLEASE NOTE THIS IS 5 DAYS A WEEK ON SITE