IT Infrastructure Engineer - Maritime Academy Hub

Tsat As; Chestfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Thinking Schools Academy Trust is seeking an IT Engineer to be based primarily at Maritime Academy, with travel to other sites across the hub as needed. You will provide advanced troubleshooting, day-to-day configuration and support across ICT services, working with Trust IT staff and third-party suppliers to plan, implement, test and train colleagues in equipment and services.

You will prioritise incidents using defined SLAs and communicate clearly with students, staff, governors, and

Qualifications

• Advanced fault resolution and troubleshooting across IT devices and network equipment.
• Ability to work across multiple sites and with third-party suppliers.
• Strong customer engagement and communication with diverse stakeholders.

Responsibilities

• Respond to customer comments and complaints, resolving or escalating.
• Lead infrastructure triage and customer engagement, prioritising workload with SLAs.
• Operate IT devices, servers, LAN, WLAN, and services daily with minimal direction.
• Analyse system and service logs to identify patterns and potential issues or threats.

Skills

Troubleshooting

Customer service

Networking

SLA management

Job description

The Thinking Schools Academy Trust is seeking an IT Engineer to be based primarily at Maritime Academy, with travel to other sites across the hub as needed. You will provide advanced troubleshooting, day-to-day configuration and support across ICT services, working with Trust IT staff and third-party suppliers to plan, implement, test and train colleagues in equipment and services.

You will prioritise incidents using defined SLAs and communicate clearly with students, staff, governors, and