IT Engineer — Infrastructure & Support Specialist

Maritime Academy; Rochester; On-site; GBP 38,000 - 56,000; Full time

Job summary

Thinking Technology is seeking an IT Engineer primarily based at Maritime Academy, with travel to other hub sites as needed to cover absences or provide support.

The role entails advanced troubleshooting, day-to-day IT configuration, and ongoing collaboration with Trust IT staff and third-party suppliers to ensure high-quality ICT services across The Thinking Schools Academy Trust and its academies.

Qualifications

• Advanced fault resolution and troubleshooting across IT devices and network equipment.
• Experience working with SLAs and incident triage processes.
• Customer-focused support across students, staff, governors and external partners.

Responsibilities

• Respond to customer comments and complaints; escalate as appropriate.
• Maintain calm under pressure and adapt to changing priorities; keep positive customer engagement.
• Communicate with customers including students, staff, directors, governors, guests, suppliers and contractors; respond to requests.
• Provide advanced fault resolution using multiple data sources for IT devices and network issues across Trust sites.
• Lead infrastructure triage and prioritise workload independently using defined SLAs; provide detailed action updates.
• Oversee day-to-day operation of IT devices, servers, LAN, WLAN and services; perform preventative maintenance and admin tasks.
• Analyse complex system and service logs to identify patterns, potential issues or threats and triage accordingly.

Skills

Troubleshooting

IT Infrastructure

Customer Support

LAN/WLAN Networking

Log Analysis

SLAs & Incident Triage

Job description

Thinking Technology is seeking an IT Engineer primarily based at Maritime Academy, with travel to other hub sites as needed to cover absences or provide support.

The role entails advanced troubleshooting, day-to-day IT configuration, and ongoing collaboration with Trust IT staff and third-party suppliers to ensure high-quality ICT services across The Thinking Schools Academy Trust and its academies.