It Engineer

Tsat As; Chestfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Thinking Schools Academy Trust is seeking an IT Engineer to be based primarily at Maritime Academy, with travel to other sites across the hub as needed. You will provide advanced troubleshooting, day-to-day configuration and support across ICT services, working with Trust IT staff and third-party suppliers to plan, implement, test and train colleagues in equipment and services.

You will prioritise incidents using defined SLAs and communicate clearly with students, staff, governors, and

Qualifications

• Advanced fault resolution and troubleshooting across IT devices and network equipment.
• Ability to work across multiple sites and with third-party suppliers.
• Strong customer engagement and communication with diverse stakeholders.

Responsibilities

• Respond to customer comments and complaints, resolving or escalating.
• Lead infrastructure triage and customer engagement, prioritising workload with SLAs.
• Operate IT devices, servers, LAN, WLAN, and services daily with minimal direction.
• Analyse system and service logs to identify patterns and potential issues or threats.

Skills

Troubleshooting

Customer service

Networking

SLA management

Job description

Are you seeking your next role in IT?

Thinking Technology are seeking to appoint an IT Engineer, who will be primarily based at Maritime Academy, although travel to other sites within the hub may be required to cover absence or provide additional support when required.

The successful candidate will provide advanced, detailed troubleshooting, support and day-to-day configuration of Infrastructure equipment, systems, and services- within Information Technology (IT) across all of The Thinking Schools Academy Trust and its academies and partners.

You will work with the constructively and proactively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported, assisting with planning, development, implementation, support and testing, and training of colleagues for equipment and services, as directed.

What you will need to succeed:

• To respond to, both orally and in person, customer comments and complaints, resolving them where possible, escalating as appropriate.
• To be calm under pressure, and adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• To be approachable, communicating with customers ranging from students, staff, directors, governors, guest, and suppliers and contractors, responding to a range of difficult issues and requests.
• To provide advanced fault resolution/troubleshooting using multiple sources of complex data for issues affecting IT devices and network equipment across all Trust sites.
• To lead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailed updates for actions taken to assist customers and colleagues.
• To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks.
• To analyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues or threats and their severity, and triaging effectively.

This role is for 37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.