IT Helpdesk Technician - Hands-On Support Across Sites

Elucian Limited; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days'

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking a motivated IT Helpdesk Technician to support users across offices, warehouses, and operations from our Tamworth head office. This role offers hands-on work, ownership of incidents, and a path to develop skills in business-critical systems.

You will provide 1st and 2nd line support via phone, email, remote and in person, manage Active Directory/Entra ID, and assist with Intune deployment, security, and device provisioning.

Qualifications

• Passion for technology and a drive to further develop that interest.
• Excellent diagnostic and problem-solving skills and strong communication and interpersonal skills.
• Experience supporting Microsoft 365 applications, Windows 10/11 and IT ticketing systems.
• Basic understanding of Active Directory and Entra ID.
• Understanding of endpoint security and MFA.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for IT support across the business.
• Provide 1st and 2nd line technical support via phone, email, remote support, and in person.
• Take ownership of incidents and requests through to resolution, escalating where required.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Support Windows 11 desktop and laptop environments.
• Build, configure, and deploy end user devices and peripherals.
• Support user account administration within Active Directory and Entra ID.
• Assist with Intune device enrolment, compliance, and deployment support.
• Troubleshoot hardware, software, printing, connectivity, and access issues.
• Support warehouse operational devices including scanners, printers, and label devices.
• Maintain accurate documentation and update the IT knowledge base where required.
• Ensure all work is logged and updated within the IT ticketing system.
• Support endpoint security standards including MFA, device compliance, and antivirus controls.
• Assist with software installations, patching, and system updates.
• Support office moves, desk setups, and hardware deployments across sites.
• Travel across group sites where required, sometimes at short notice.
• Support the wider IT team during peak periods and major incidents.
• Participate in out-of-hours support rotation where required.
• Maintain a professional, organized, and customer focused approach at all time.

Skills

Problem solving

Communication

Teamwork

Microsoft 365

Active Directory

Entra ID

Intune

IT ticketing

Education

IT qualifications or certifications

Tools

Microsoft 365

Windows 11

Active Directory

Entra ID

Intune

Job description

Scolmore Group is seeking a motivated IT Helpdesk Technician to support users across offices, warehouses, and operations from our Tamworth head office. This role offers hands-on work, ownership of incidents, and a path to develop skills in business-critical systems.

You will provide 1st and 2nd line support via phone, email, remote and in person, manage Active Directory/Entra ID, and assist with Intune deployment, security, and device provisioning.