IT Helpdesk Technician - Hands-On, Growth-Focused Support

Ovia Group; United Kingdom; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking a motivated IT Helpdesk Technician to support users across our busy multi-site Tamworth operation. This hands-on role rewards ownership, problem solving, and a practical approach to IT, not a repetitive call centre experience.

You will handle 1st/2nd line support, manage incidents from logging to resolution, and support Microsoft 365 apps, Windows 11, Active Directory/Entra ID, Intune, and device deployments across offices, warehouses and operations.

Qualifications

• Must have a genuine passion for technology and a drive to develop IT skills.
• Excellent diagnostic and problem-solving skills with strong communication.
• Experience supporting Microsoft 365 apps, Windows 10/11 and IT ticketing systems.
• Basic understanding of Active Directory and Entra ID.
• Knowledge of endpoint security and MFA.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for IT support across the business.
• Provide 1st and 2nd line technical support via phone, email, remote, and in person.
• Own incidents and requests through to resolution; escalate when required.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Support Windows 11 desktop and laptop environments.
• Build, configure, and deploy end-user devices and peripherals.
• Assist with Active Directory and Entra ID user administration.
• Help with Intune enrollment, compliance, and deployment support.
• Troubleshoot hardware, software, printing, connectivity, and access issues.
• Support warehouse devices such as scanners and printers.
• Maintain IT knowledge base and update documentation.
• Log and update all work in the ticketing system.
• Support endpoint security, MFA, and antivirus controls.
• Assist with software installations, patching, and system updates.
• Support office moves, desk setups and hardware deployments across sites.
• Travel across group sites as needed.
• Assist the IT team during peak periods and major incidents.
• Participate in out-of-hours support rotation.
• Maintain a professional, organized and customer-focused approach.

Skills

Tech passion

Diagnostics

Communication

Microsoft 365

Windows 10/11

Active Directory

Entra ID

Intune

Endpoint security

Tools

Intune

Ticketing systems

Job description

Scolmore Group is seeking a motivated IT Helpdesk Technician to support users across our busy multi-site Tamworth operation. This hands-on role rewards ownership, problem solving, and a practical approach to IT, not a repetitive call centre experience.

You will handle 1st/2nd line support, manage incidents from logging to resolution, and support Microsoft 365 apps, Windows 11, Active Directory/Entra ID, Intune, and device deployments across offices, warehouses and operations.