IT Helpdesk Technician

Espuk; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days"

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking an IT Helpdesk Technician to join our IT team at the Tamworth head office. You will provide first and second line support across a multi-site business, taking ownership of incidents and guiding them to resolution, with a focus on delivering high-quality end-user IT support.

You will support Microsoft 365 apps, Windows 11 workstations, device deployment, and Active Directory/Entra ID management, while participating in out-of-hours rotations and helping to maintain

Qualifications

• Passion for technology and a drive to develop that interest.
• Excellent diagnostic and problem-solving skills with strong communication.
• Experience supporting Microsoft 365 apps, Windows 10/11 and IT ticketing systems.
• Basic understanding of Active Directory and Entra ID.
• Understanding of endpoint security and MFA.

Responsibilities

• Serve as the first point of contact for IT support across the business.
• Provide 1st and 2nd line support via phone, email, remote and in person.
• Own incidents from start to resolution and escalate when required.
• Support Microsoft 365 apps including Outlook, Teams, SharePoint and OneDrive.
• Manage Windows 11 desktop/laptop environments.

Skills

Problem solving

Communication

Independent worker

Team player

MS 365 experience

Windows 10/11

Active Directory / Entra ID

Endpoint security awareness

Education

IT qualifications or certifications

Tools

Microsoft Intune

Active Directory

Entra ID

IT ticketing system

Job description

Looking for more than just a helpdesk role? Join the Scolmore Group IT team and develop your skills, business-critical systems, and exciting projects that make a real impact.

We are looking for a motivated and hands-on IT Helpdesk Technician to support users across a fast-paced multi-site business environment. This role is ideal for someone who enjoys problem solving, working with technology, and delivering a high standard of support to end users across offices, warehouses, and operational environments. This is not a repetitive call centre style helpdesk role, and instead, we are looking for someone who takes ownership, enjoys learning, and wants to build a long-term career within IT.

This is a permanent full time position which is fully office based at our head office in Tamworth.

Main Duties

• Serving as the first point of contact for IT support across the business
• Provide 1st and 2nd line technical support via phone, email, remote support, and in person
• Take ownership of incidents and requests through to resolution, escalating where required
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Support Windows 11 desktop and laptop environments
• Build, configure, and deploy end user devices and peripherals
• Support user account administration within Active Directory and Entra ID
• Assist with Intune device enrolment, compliance, and deployment support
• Troubleshoot hardware, software, printing, connectivity, and access issues
• Support warehouse operational devices including scanners, printers, and label devices
• Maintain accurate documentation and update the IT knowledge base where required
• Ensure all work is logged and updated within the IT ticketing system
• Support endpoint security standards including MFA, device compliance, and antivirus controls
• Assist with software installations, patching, and system updates
• Support office moves, desk setups, and hardware deployments across sites
• Travel across group sites where required, sometimes at short notice
• Support the wider IT team during peak periods and major incidents
• Participate in out-of-hours support rotation where required
• Maintain a professional, organized, and customer focused approach at all time

Skills and Experience

Essential:

• Passion for technology and a drive to further develop that interest
• Excellent diagnostic and problem-solving skills and possess strong communication and interpersonal skills
• Experience supporting Microsoft 365 applications, Windows 10 / Windows 11 and IT ticketing systems
• Basic understanding of Active Directory and Entra ID
• Understanding of endpoint security and MFA
• Good organisational and time management skills
• Ability to work independently and as part of a team

Desirable:

• Experience supporting warehouse environments
• Experience with Intune and device management
• Exposure to networking concepts (DNS, DHCP, VPN)
• Relevant IT qualifications or certifications

• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Site Location: Scolmore House, Tamworth, B79 7UL