IT Helpdesk Technician - Client-Focused Support

ConSol Partners; Brighton; On-site; GBP 21,000 - 26,000; Full time

Job summary

ConSol Partners is seeking a customer-focused IT Helpdesk Technician to provide first-line technical support and ensure clients' systems remain operational. You will act as the initial contact for support queries, troubleshoot incidents, and assist with Windows desktops, networks and Microsoft 365.

The role involves proactive monitoring, maintenance, and managing incidents through to resolution, with potential on-site support for clients as required.

Qualifications

• Experience with Windows Server, desktops, and networking.
• Experience with Microsoft 365 and wireless networks.
• Strong customer service and communication skills.
• Willingness to learn and solve problems.

Responsibilities

• Act as the first point of contact for IT support.
• Investigate and resolve technical incidents.
• Support Windows desktop systems, networks and Microsoft 365.
• Carry out proactive monitoring and maintenance.
• Manage incidents through to resolution and attend client sites when required.

Skills

Windows Server

Desktop OS

Networking

Microsoft 365

Wireless networks

UniFi

Customer service

Telephone skills

Problem solving

Attention to detail

Job description

ConSol Partners is seeking a customer-focused IT Helpdesk Technician to provide first-line technical support and ensure clients' systems remain operational. You will act as the initial contact for support queries, troubleshoot incidents, and assist with Windows desktops, networks and Microsoft 365.

The role involves proactive monitoring, maintenance, and managing incidents through to resolution, with potential on-site support for clients as required.