Service Desk Analyst (1st-2nd Line) - Cloud Support Path

Pro-Connexions; Potters Bar; On-site; GBP 22,000 - 32,000; Full time

Job summary

Pro-Connexions is seeking a 1st-2nd line Service Desk Analyst to deliver fast, effective technical support from our Hertfordshire office. You will troubleshoot everyday hardware and software issues and support our Microsoft 365 cloud stack, Freshservice, and NinjaOne.

The role involves onboarding/offboarding staff, creating accounts, and provisioning laptops. You will also assist with installation and configuration of IT systems, provide user training, and maintain thorough records.

Qualifications

• Entry to mid level 1st-2nd line Service Desk experience.
• Familiarity with cloud-based IT services is a plus.
• Willingness to learn and adapt to new systems.

Responsibilities

• Provide 1st/2nd line IT support to staff.
• Onboard/offboard users and create accounts.
• Laptop provisioning and hardware/software setup.

Skills

IT Support

End User Support

Communication

Troubleshooting

Customer Service

Tools

Microsoft 365

Freshservice

NinjaOne

Entra ID

Intune

Autopilot

Exchange

Teams

Job description

Pro-Connexions is seeking a 1st-2nd line Service Desk Analyst to deliver fast, effective technical support from our Hertfordshire office. You will troubleshoot everyday hardware and software issues and support our Microsoft 365 cloud stack, Freshservice, and NinjaOne.

The role involves onboarding/offboarding staff, creating accounts, and provisioning laptops. You will also assist with installation and configuration of IT systems, provide user training, and maintain thorough records.