IT Helpdesk Support

Reed Technology; Nuneaton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Reed Technology in the United Kingdom is recruiting an on-site IT Helpdesk Support for a short-term contract in Nuneaton, with an immediate start. The role requires experience in IT helpdesk, Windows and Office 365, and DBS clearance.

The contract is paid at 17–20 GBP per hour and involves working within the education sector, handling tickets and user support. This position is ideal for candidates with strong customer service skills, DBS clearance, and a proactive approach to issue resolution in

Qualifications

• Previous IT Helpdesk / 1st Line Support experience
• Strong knowledge of Windows and Office 365
• Experience with helpdesk/ticketing systems
• Active Directory experience desirable
• Excellent communication and customer service skills

Responsibilities

• Provide on-site IT Helpdesk support within the education sector.
• Respond to and triage user tickets, resolving common issues quickly.
• Assist with account management, password resets, and basic infrastructure tasks.

Skills

IT Helpdesk / 1st Line Support

Windows knowledge

Office 365 knowledge

Communication skills

Tools

Ticketing systems

Active Directory

Job description

IT Helpdesk Support Nuneaton Immediate Start Short Term Contract 17- 20ph Enhanced DBS

I'm recruiting for an onsite IT Helpdesk Support role within the education sector in Nuneaton on a short-term contract with an immediate start.

Rate: 17.00 - 20.00 per hour

Requirements:

• Previous IT Helpdesk / 1st Line Support experience
• Strong knowledge of Windows and Office 365
• Experience with helpdesk/ticketing systems
• Active Directory experience desirable
• Excellent communication and customer service skills
• Education sector experience preferred
• Valid DBS required