1st Line IT Support / Helpdesk Analyst

Confidential; Uxbridge; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Temporary to permanent

Competitive rate

Established IT team

Job summary

Confidential is seeking an IT Service Desk / 1st Line Support Analyst to join on a temporary basis, with the potential to become permanent. You will be the first point of contact for IT queries, providing friendly and effective technical support to users across the organisation in an established IT environment.

Prior 1st line or service desk experience is ideal. Great for someone with basic troubleshooting, ticket logging, and familiarity with Windows, Office 365, and common hardware/software

Qualifications

• Experience in 1st line or service desk support.
• Experience supporting Windows, Office 365.
• Ability to log and resolve tickets and perform basic troubleshooting.
• Customer-service oriented approach.
• Available to start immediately or on short notice.

Responsibilities

• Be the first point of contact for IT queries and incidents.
• Provide friendly, effective technical support to users.
• Log, track and resolve tickets through the incident lifecycle.
• Assist with password resets and basic troubleshooting.

Skills

Windows OS

Office 365

Hardware & Software

Password queries

Ticketing

Customer service

Education

Relevant IT degree or qualifications

Job description

The Company

An established and progressive organisation with a strong reputation as an employer of choice.

The Role

We are looking for an IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent

You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment.

Key Requirements

Previous experience in a 1st Line Support, Service Desk or IT Support

You will ideally have experience supporting users with:

• Windows operating systems


• Microsoft Office 365


• General hardware and software issues


• Password and account-related queries


• Basic troubleshooting and incident resolution


• Logging and managing support tickets

We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we'd be keen to hear from you.

We're also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support.

What's on Offer?

• Temporary position with a view to permanent


• Opportunity to join an established and progressive organisation


• Supportive IT team and working environment


• Competitive rate, with some flexibility depending on experience


• Excellent opportunity to develop your IT support career

You must be available immediately or on short notice to take on a temporary to permanent role

Be able to commute near to the Uxbridge area easily and ideally be a car driver as public transport is limited to the location

if you have not heard within 5 working days unfortunately your application was not successful on this occasion