IT Technician (EDBS)

Lucid Support Services Ltd; Steyning; On-site; GBP 28,000 - 37,000; Full time

Job summary

Lucid Support Services Ltd is seeking an IT Support Engineer to provide hands-on technical support within a school environment in West Sussex.

You will deliver 1st/2nd line IT support for staff across the site, handle AD and Office 365, install end-user devices and assist with IT maintenance. The role is 4 weeks onsite, with a 3-day-a-week schedule and a day rate of £170pd inside IR35. Strong communication and customer service are essential.

Qualifications

• Current Enhanced DBS is required.
• Experience in IT Support in education environment preferred.
• Strong Windows 10/11 support and AD/Office 365.
• Able to provide face-to-face support and floorwalking.

Responsibilities

• Provide 1st/2nd Line IT Support across the school
• Floorwalking and providing face-to-face technical assistance to users
• Troubleshoot and resolve general hardware, software and Windows issues
• Support general user and account administration
• Active Directory administration, including user accounts, passwords and permissions
• Support users across Microsoft Office 365
• Install, configure and deploy laptops, desktops, monitors and other end-user hardware
• Diagnose and resolve peripheral and connectivity issuesProvide clear and approachable technical support to users with varying levels of IT knowledge
• Escalate more complex technical issues where required
• Assist with general IT maintenance and support activities across the site

Skills

Windows 10/11

Active Directory

Microsoft 365

Hardware installation

Desktop deployment

User administration

Troubleshooting

Face-to-face support

Communication skills

Job description

Job title: IT Support Engineer - Enhanced DBS

Location: West Sussex

Day rate: £170pd inside IR35

Environment: Education/School

Duration: 4 weeks (onsite 3 days a week - flexible on days)

Clearance: Current Enhanced DBS required

We are looking for an experienced IT Support Engineer to provide hands-on technical support within a school environment in West Sussex.

You’ll provide day-to-day IT support to staff and users across the site, including floorwalking, resolving general hardware/software issues, user administration and the installation and configuration of IT equipment.

Key Responsibilities

• Provide hands-on 1st/2nd Line IT Support across the school
• Floorwalking and providing face-to-face technical assistance to users
• Troubleshoot and resolve general hardware, software and Windows issues
• Support general user and account administration
• Active Directory administration, including user accounts, passwords and permissions
• Support users across Microsoft Office 365
• Install, configure and deploy laptops, desktops, monitors and other end-user hardware
• Diagnose and resolve peripheral and connectivity issuesProvide clear and approachable technical support to users with varying levels of IT knowledge
• Escalate more complex technical issues where required
• Assist with general IT maintenance and support activities across the site

Key Skills & Experience

• Previous experience within an IT Support/Service Desk/Desktop Support environment
• Strong Windows 10/11 support experience
• Active Directory
• Microsoft Office 365/Microsoft 365
• Hardware installation, configuration and troubleshooting
• Desktop/laptop deployment and support
• User administration and access management
• Strong troubleshooting and problem-solving skills
• Confident providing face-to-face/floorwalking support
• Excellent communication and customer service skills

Highly Desirable

• Previous experience supporting IT within a school, college or education environment
• Audio Visual (AV) support experience
• Microsoft Teams/Teams Rooms
• Interactive displays, projectors and classroom AV equipment
• Video conferencing and meeting-room technology

Essential Requirement

• Candidates must hold a current Enhanced DBS. Unfortunately, applications from candidates without the required Enhanced DBS cannot be considered.
• We are looking for a friendly, proactive and reliable engineer who is comfortable working directly with users and can quickly become a trusted pair of hands within a busy school environment.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.