IT Helpdesk Specialist: Student & Staff Desktop Support

Telford College; Telford; Sur place; GBP 23 000 - 29 000; Temps partiel

Résumé du poste

Telford College in the United Kingdom is seeking a Desktop Support Technician to maintain and support classroom and college IT systems. You will manage hardware, software and peripherals, assist staff and students, and ensure reliable access to teaching tools.

This fixed-term 37-hour role reports to the Desktop Support Team Leader, with a deadline of October 30, 2026. A proactive approach and good communication are essential to keep services running smoothly across campus.

Qualifications

• Experience in 1st level ICT support.
• Good diagnostic and technical awareness.
• Experience with Office 365 suite including Teams, OneDrive, SharePoint and Exchange Online.

Responsabilités

• Deliver an effective help desk and log requests; escalate when needed.
• Support end users remotely and on campus.
• Maintain college hardware to keep it serviceable.
• Diagnose and resolve hardware and software faults.
• Install software in line with IT security policy.
• Install and test hardware and peripherals.
• Support projects requested by line manager.
• Conduct IT asset reviews and record updates.
• Update device records in Windows AD and Intune.
• Assist with testing new software and images before rollout.
• Issue portable IT equipment to end users following procedures.

Connaissances

First level ICT support

Diagnostic skills

Office 365

Windows technologies

Interpersonal skills

Hardware support

Flexible hours

Formation

Level 2 Maths & English

Level 3 IT qualification

Description du poste

Telford College in the United Kingdom is seeking a Desktop Support Technician to maintain and support classroom and college IT systems. You will manage hardware, software and peripherals, assist staff and students, and ensure reliable access to teaching tools.

This fixed-term 37-hour role reports to the Desktop Support Team Leader, with a deadline of October 30, 2026. A proactive approach and good communication are essential to keep services running smoothly across campus.