Student IT Helpdesk Pro - First-Line Support

Pertemps Open University; Milton Keynes; On-site; GBP 19,000 - 22,000; Full time

Job summary

The Open University in Milton Keynes is seeking a Student Computing & Distribution Helpdesk Advisor (Temporary) to provide first-line IT support to students, lecturers, and staff across multiple channels, ensuring timely resolutions and smooth access to course materials.

You will collaborate with university teams, distribution partners and external suppliers to deliver high-quality student support and effective issue resolution throughout the learning journey.

Qualifications

• Experience in IT Helpdesk or service desk or customer support environment.
• Strong written communication - webchat and email.
• Good IT literacy: operating systems, browsers, MS Office, basic fault-finding.
• GCSE English & Maths.

Responsibilities

• Provide first-line IT support for student and staff enquiries relating to IT systems, software and course material deliveries.
• Diagnose technical issues and provide first-time fixes or workarounds where possible.
• Support customers via telephone, email, webchat and other digital channels.
• Accurately record, manage and update enquiries using the VOICE CRM system.
• Liaise with distribution centre regarding dispatches, order processing and delivery proofs.

Skills

IT Helpdesk experience

Customer service

Organisational skills

Attention to detail

Communication skills

Education

GCSE English and Maths

Tools

Windows OS

MS Office

VOICE CRM

Job description

The Open University in Milton Keynes is seeking a Student Computing & Distribution Helpdesk Advisor (Temporary) to provide first-line IT support to students, lecturers, and staff across multiple channels, ensuring timely resolutions and smooth access to course materials.

You will collaborate with university teams, distribution partners and external suppliers to deliver high-quality student support and effective issue resolution throughout the learning journey.