Entry-Level IT Helpdesk & Customer Support

Back To Work; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in the United Kingdom is offering a customer service / IT support entry role for individuals looking to start a career in tech. No IT experience is necessary, as full training will be provided.

You will be the single point of contact for internal colleagues reporting IT incidents, provide first-line support to staff and customers, and update the company ticketing system. Daily reports for the IT department will also be created as part of a friendly, supportive team.

Qualifications

• No IT experience required; training provided.
• Strong teamwork and communication.
• Good organizational skills and reliability.

Responsibilities

• Provide first line IT support to staff and customers.
• Create daily reports for the IT department.
• Update the company ticketing system.

Skills

Independent skills

Team work

Organisational skills

Written and oral communication

Self-Motivated

Job description

Back To Work in the United Kingdom is offering a customer service / IT support entry role for individuals looking to start a career in tech. No IT experience is necessary, as full training will be provided.

You will be the single point of contact for internal colleagues reporting IT incidents, provide first-line support to staff and customers, and update the company ticketing system. Daily reports for the IT department will also be created as part of a friendly, supportive team.