IT Helpdesk Apprentice — Hands-On Tech & Support

WMJobs; Telford; On-site; GBP 17,000 - 21,000; Full time

Job summary

The Desktop Support Technician Apprentice at Telford College provides IT support to staff and students across the college, ensuring IT equipment and systems are maintained, up to date and ready to support teaching, learning and business operations.

Working as part of the IT team, you will take a proactive and customer-focused approach to resolving technical issues, supporting users and maintaining a reliable IT environment.

Qualifications

• Hold Level 2 English and Maths (A* – C) or equivalent or willing to work towards this with Telford College.
• Experience with Office 365 apps and IT support is desirable.
• Strong customer service orientation and team collaboration.

Responsibilities

• Deliver an effective help desk, acting as first point of contact for IT support and logging requests.
• Respond to end-user queries by phone, email or in person with a customer-focused approach.
• Support end users remotely and on college sites as required.
• Assist with maintaining college hardware and software to keep systems compliant.
• Support Office 365 suite users, including Exchange Online, Teams, OneDrive and SharePoint.
• Diagnose, report and resolve hardware and software faults.
• Install software and assist with rollouts and IT projects as directed by line manager.

Skills

IT skills

Customer focus

Communication

Interpersonal skills

Problem solving

Education

Level 2 English and Maths

Tools

Microsoft Office 365

Teams

SharePoint

OneDrive

Job description

The Desktop Support Technician Apprentice at Telford College provides IT support to staff and students across the college, ensuring IT equipment and systems are maintained, up to date and ready to support teaching, learning and business operations.

Working as part of the IT team, you will take a proactive and customer-focused approach to resolving technical issues, supporting users and maintaining a reliable IT environment.