IT Service Desk Analyst: Fast, Friendly First-Line Support

Redgate Software; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Monthly wellbeing allowance

Private health insurance

Career development

Job summary

Redgate in Cambridge is seeking a proactive IT Helpdesk Assistant to be the first point of contact for IT queries across our offices worldwide. You will triage and log incidents, resolve what you can at first line, and route more complex issues to the right teams.

This permanent, in-office role requires strong communication, familiarity with Microsoft OS and M365, and the ability to juggle multiple tasks with a calm, customer-focused approach.

Qualifications

• Experience using Microsoft operating systems and M365 productivity tools.
• Strong analytical and problem solving skills with attention to detail.
• Clear communication skills, able to explain technical concepts to a non-technical audience.
• Ability to manage multiple tasks at once and stay effective under pressure.
• Genuine interest in learning new technology and suggesting improvements to how we work.

Responsibilities

• Triage, log, and resolve incidents and requests, escalating when needed.
• Help onboard new starters and configure end user devices.
• Collaborate with the wider Technical Operations team to improve support.
• Identify patterns to prevent issues before they occur.

Skills

Microsoft operating systems

MS 365 tools

Tools

Word

Excel

Windows OS

Job description

Redgate in Cambridge is seeking a proactive IT Helpdesk Assistant to be the first point of contact for IT queries across our offices worldwide. You will triage and log incidents, resolve what you can at first line, and route more complex issues to the right teams.

This permanent, in-office role requires strong communication, familiarity with Microsoft OS and M365, and the ability to juggle multiple tasks with a calm, customer-focused approach.