IT Helpdesk Analyst: Endpoints, Intune & Onboarding Contract
IT Recruitment Solutions Ltd
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Benefits offered by this job
Job summary
IT Recruitment Solutions Ltd is seeking an IT Helpdesk Support Analyst in London. The role provides hands-on technical support across a busy organisation, taking ownership of daily requests from end users and guiding them through solutions. You will handle hardware, software, and application issues, manage tickets in Freshdesk, and deploy endpoints via Intune.
Experience in IT helpdesk or service desk environments is required. Knowledge of Microsoft 365, Intune, and Entra ID is beneficial.
Qualifications
- Experience supporting end users in IT helpdesk/service desk/desktop support environments.
- Good troubleshooting skills and ability to explain technical solutions clearly to users with varying IT knowledge.
- Knowledge of Microsoft 365, Intune and Entra ID is advantageous.
Responsibilities
- Respond to IT queries by phone, email, in person, and remotely.
- Diagnose and resolve hardware, software, and application issues.
- Monitor and manage support tickets via Freshdesk; escalate complex problems as needed.
- Configure and deploy endpoints using Microsoft Intune.
- Create and manage user accounts with Microsoft Entra ID.
Skills
Tools
Job description
IT Recruitment Solutions Ltd is seeking an IT Helpdesk Support Analyst in London. The role provides hands-on technical support across a busy organisation, taking ownership of daily requests from end users and guiding them through solutions. You will handle hardware, software, and application issues, manage tickets in Freshdesk, and deploy endpoints via Intune.
Experience in IT helpdesk or service desk environments is required. Knowledge of Microsoft 365, Intune, and Entra ID is beneficial.
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