IT Helpdesk Advisor (4-on/4-off)

Manpower (United Kingdom); Inverness; On-site; GBP 32,000 - 35,000; Full time

Job summary

Manpower Group (UK) is partnering with Capgemini in Inverness to recruit a Customer Service Advisor. You will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience across phone, email and web chat.

The role runs on a 4 on/4 off shift pattern (18:00–07:00 nights, 07:00–18:00 days) to cover multiple hours, with full training provided and opportunities to develop in technology services.

Qualifications

• Experience in customer service is advantageous.
• IT knowledge is desirable; full training provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Skills

Communication skills

Customer service

Teamwork

Problem solving

Willingness to learn

Job description

Manpower Group (UK) is partnering with Capgemini in Inverness to recruit a Customer Service Advisor. You will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience across phone, email and web chat.

The role runs on a 4 on/4 off shift pattern (18:00–07:00 nights, 07:00–18:00 days) to cover multiple hours, with full training provided and opportunities to develop in technology services.