IT Helpdesk Advisor – First-Line Support & Growth Path

Manpower Group (UK); Inverness; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Living Wage Employer

Full training provided

Job summary

Capgemini in Inverness is seeking a Customer Service Advisor to act as the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

You will respond via phone, email and web chat, log requests, and guide customers or escalate where needed. The role offers training and a pathway into technology with a supportive team at Capgemini Inverness.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable; full training will be provided.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Skills

Verbal and written communication

Customer-focused mindset

Willingness to learn

Teamwork and independence

Problem-solving skills

Ability to work under pressure

Job description

Capgemini in Inverness is seeking a Customer Service Advisor to act as the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

You will respond via phone, email and web chat, log requests, and guide customers or escalate where needed. The role offers training and a pathway into technology with a supportive team at Capgemini Inverness.