IT Help Desk Advisor - Start Your Tech Career

Allscreens Nationwide Ltd; Salisbury; On-site; GBP 24,000 - 26,000; Full time

Job summary

ManpowerGroup is seeking an IT Customer Advisor to be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. The role is based at Porton Down, Salisbury, working 35 hours per week, Monday to Friday, between 7am and 7pm.

Salary is £13.45 per hour (Living Wage Employer). Full training will be provided and prior customer service experience is advantageous.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided to help you succeed.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Skills

Communication skills

Teamwork

Problem solving

Confidence under pressure

Willingness to learn

Job description

ManpowerGroup is seeking an IT Customer Advisor to be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. The role is based at Porton Down, Salisbury, working 35 hours per week, Monday to Friday, between 7am and 7pm.

Salary is £13.45 per hour (Living Wage Employer). Full training will be provided and prior customer service experience is advantageous.