Customer Service Advisor

Allscreens Nationwide Ltd; Inverness; On-site; GBP 18,000 - 23,000; Full time

Job summary

Capgemini in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

You will respond to requests via phone, email, and web chat, log calls, and guide customers through solutions while staying calm under pressure. Night/day shifts operate on a 3-week rotation, supporting Capgemini's clients with excellent service.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided to help you succeed.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Skills

Excellent communication skills

Willingness to learn

Ability to work independently

Strong problem-solving skills

Confidence working under pressure

Job description

(Combined standard rate and shift allowance)

Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

Typical shift pattern is a 3-week rotation:

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

In this role, you will be the first point of contact for customers, providing 1

st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.