IT Helpdesk Support

Interaction Recruitment Group; Peterborough; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Overtime paid at time and a half

Full training and ongoing support

Career progression within IT team

Temp of the Month reward vouchers

Job summary

Interaction Recruitment Group is partnering with a specialist IT company to recruit Service Desk Advisers for their Peterborough office. You will provide first-line IT support to external clients, with full training offered.

The role suits both experienced advisers and those starting a career in IT support. Location is Peterborough with 37.5 hours per week between 7am and 7pm, flexible shifts, and weekend work occasionally.

Qualifications

• Strong communication and customer service skills.
• Organised, reliable, and methodical in approach.
• IT support experience is a plus but not required.

Responsibilities

• Delivering first-line IT support to external customers via phone and email.
• Logging, tracking, and updating support tickets accurately.
• Troubleshooting hardware, software, and network-related issues.
• Escalating more complex technical issues when required.
• Guiding customers through step-by-step solutions professionally.

Skills

Strong communication

Customer service

IT support interest

Organised and reliable

Job description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Service Desk Advisers to provide first‑line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.

Location: Peterborough
Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour

Start Date: Immediate

Contract: Temporary to Permanent

What's on offer:

• Competitive hourly pay
• Overtime opportunities paid at time and a half
• Full training and ongoing support
• Weekly pay
• Career progression within a growing IT team
• Temp of the Month reward vouchers

Key Responsibilities:

• Delivering first-line IT support to external customers via phone and email
• Logging, tracking, and updating support tickets accurately
• Troubleshooting hardware, software, and network‑related issues
• Escalating more complex technical issues where required
• Guiding customers through step‑by‑step solutions professionally and efficiently
• Maintaining accurate documentation and knowledge base records
• Supporting continuous improvement within the service desk team
• Providing excellent customer service and building strong client relationships

The Ideal Candidate:

• Strong communication and customer service skills
• Organised, reliable, and methodical in approach
• Previous call centre or customer support experience is beneficial
• IT support experience is advantageous but not essential
• Comfortable working in a fast‑paced team environment