Customer Service Advisor

Manpower UK Ltd; Inverness; On-site; GBP 14,320 - 20,395; Full time

Job summary

A leading staffing agency is looking for a Customer Service Advisor in Inverness. In this role, you will provide first-line IT support and respond to customer queries through various channels. The position requires excellent communication skills and a passion for customer service. Experience in customer service is preferred, and IT knowledge will be beneficial. The role offers full training and operates Monday to Friday with 35 hours per week.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Keep customers updated on the progress of their request or incident.

Skills

Excellent communication skills

Customer service experience

Strong problem-solving skills

Ability to work independently

Confidence working under pressure

Job description

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)

Location: Capgemini, Inverness or Nairn

Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets
• Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today