IT Help Desk

NHS Professionals; Devon and Torbay; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

25 days paid holiday

Job summary

Royal Devon University Healthcare NHS FT is seeking an IT Help Desk assistant for 100% on-site support at The Annex, County Hall, EX2 4QD. The role operates Monday to Friday, 8:00 AM to 5:30 PM, with a 37.5-hour week and a 6-month contract (extension possible).

Ideal candidates will have IT support or customer service experience, strong communication skills, and a professional telephone manner to assist clinical and administrative users.

Qualifications

• Strong customer service experience.
• Previous administration experience.
• Excellent interpersonal and communication skills (verbal and written).
• Good telephone manner.

Responsibilities

• Providing system administration and support for users of clinical and administrative hospital applications.
• The role will involve answering phone calls, replying to emails and offering support with basic IT issues.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Administrative experience

Job description

Job Title: IT Help Desk
Location: 100% Onsite at The Annex, County Hall, EX2 4QD

Trust: Royal Devon University Healthcare NHS FT

Job Type: Full-time, Monday to Friday, between 8:00 AM to 5:30 PM
Pay Rate: 14.05/hr + pro rata 25 days per year paid holiday (worth 1.98/hr) + NHSP pays for your Employer's NI (worth 2.98/hr) = 19.01/hr

Expected hours: 37.5 hours per week

Contract Duration: 6 months (possibility of extension)

Job Summary:

This role is ideally for someone with IT Support or Customer service experience.

Key Responsibilities:

• Providing system administration and support for users of clinical and administrative hospital applications.


• The role will involve answering phone calls, replying to emails and offering support with basic IT issues.

Key requirements:

• Strong customer service experience


• Previous administration experience


• Excellent interpersonal and communication skills (verbal and written)


• Good telephone manner